Refund policy

Return & Refund Policy

Diana Alejandra Gomez — shopdialejagomez.com

Last updated: August 29, 2026

⚠️ IMPORTANT NOTICE: Please read this policy carefully before placing your order. By completing your purchase, you expressly agree to the terms described herein.

1. Physical Products — Return Conditions

We accept returns on physical products only under the following strict conditions:

  • Return requests must be submitted within 14 calendar days from the confirmed delivery date as recorded by the carrier.
  • The item must be in its original packaging, unopened, unworn, unwashed, and undamaged.
  • All original tags must be intact and attached.
  • The returned item must be the exact same product that was originally shipped. We do not accept substitutions, product swaps, or items different from the original order.
  • The original proof of purchase (order number) must be included.
  • Clear photographs of the product and its original packaging are required before initiating any return process.

2. Non-Returnable Items

The following items are NOT eligible for return or refund under any circumstances:

  • ✗ Digital products (presets, planners, wallpapers, PDF guides, design software) — Downloading or accessing a digital product constitutes complete and irrevocable delivery.
  • ✗ Beauty and cosmetic products that have been opened or used.
  • ✗ Undergarments or personal hygiene items.
  • ✗ Items showing signs of use, washing, wear, or customer-caused damage.
  • ✗ Items whose original packaging has been opened or damaged.
  • ✗ Items purchased as final sale, special promotions, or with discounts marked as non-returnable.
  • ✗ Requests submitted after 14 days from confirmed delivery.
  • ✗ Items that are not the exact same product originally shipped to the customer.
  • ✗ Returns motivated by change of mind, no longer wanting the item, or similar subjective reasons, unless the product has a verifiable manufacturing defect.

3. Return Process

  1. Send an email to support@shopdialeagomez.com with the subject: "Return Request — Order #[number]".
  2. Include clear photographs of the product and original packaging showing its current condition.
  3. Our team will review your request within 2–3 business days.
  4. If approved, you will receive return shipping instructions.
  5. Return shipping costs are the customer's responsibility, unless the product has a verified manufacturing defect.
  6. Once the item is received and inspected, refunds will be processed within 5–7 business days.

4. Defective or Incorrect Items

If you received a defective item or an incorrect product, contact us within 7 calendar days of delivery with photographs of the defect. In these cases:

  • We will cover the return shipping cost.
  • We will offer a replacement or full refund depending on availability.

5. Digital Products — No Refund Policy

All digital products are final sale and non-refundable. Because digital products (photo presets, planners, wallpapers, PDF guides, graphic design software, etc.) are delivered electronically and instantly upon purchase, no returns or refunds are accepted under any circumstances once the product has been downloaded or the access link has been sent.

By purchasing a digital product, you expressly acknowledge and agree to this policy.

6. Refunds

Approved refunds will be processed to the original payment method used at checkout. Processing times depend on your financial institution (generally 5–10 business days). We do not issue cash refunds or refunds to alternative payment methods.

7. Contact

JcVega Store LLC — Diana Alejandra Gomez
Las Vegas, Nevada, United States
Email: support@shopdialeagomez.com